Sweet Frog Lutz - Willow Bend Town Centre

Reviews

• Olivia

  Jul, 05 2018
  ★ ☆ ☆ ☆ ☆
  I love going to sweet frog but unfortunately this will probably be my last visit. Groupon had a deal going on “$10 for $20 worth of frozen yogurt.” The girls at the front have never seen the Groupon, and I don’t think they know what Groupon is. They called their boss and their boss explained it’s a promotional thing that’s not suppose to be rolled out until Dec. 4th. So the boss told the girls to just take $10 off my order. My order came out to be $23, which means with Groupon I would only pay the girls at the register about $3.
  They still didn’t understand the “$10 for $20 worth of frozen yogurt”. So I took my voucher back and ended up paying the full $23 and said I was just going to come back at a later date to use it. When I get home I e-mail Groupon explaining what happened, but Groupon notified me that I already redeemed my voucher. I don’t understand why the boss had time to redeemed my Groupon and didn’t have time to help. I DIDNT EVEN USE ME GROUPON but, not Sweet frog has my money from Groupon and i couldn’t even use it.
  So not only does the cashier girls not understand, their boss doesn’t either. All I wish is that this sweet frog location can please work with Groupon to fix this matter. I shouldn’t have to pay double for Sweet Frogs mistake.

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